36-Month Step-Up CD FAQs

Q.  What happens to my existing 36-month CD?
A.  Any existing 36-month CD will automatically become a 36-Month Step-Up CD at maturity/renewal.

Q.  Can I step up my CD rate by phone? In person?
A.  Yes to both questions. Simply call 314.298.0055 or 800.522.6009, or visit one of our convenient 16 area locations. We can handle your step-up either way.

Q.  How do I change (step up) my CD rate online?
A.  Simply follow this easy process:

1. Log into your MyVantage account and go to “Balances.”
    
2. Under Certificate Balances, select the CD for which you’d like to change the rate. Click on “Detail.”
    
3. You’ll find the “Step-Up CD” section at the bottom of the table. The existing rate for change is listed. If the rate is the same or lower than your present rate, you’ll see a non-eligible message. You’re only able to change your rate if the prevailing rate is higher than your current rate. If you choose to step up to the shown rate, click in the box next to the statement that starts, “I understand that … “ Click on “Submit.”
    
4. At the top of the information box, you’ll now find a statement in red informing you of the change, along with the new rate.
    
5. You’re finished!

On your next trip to your online CD detail page, you’ll find the date of change and rate in the “Step-Up CD” section.

Q.  When does the new rate become effective?
A.  Your new rate will take effect immediately after the change is made, whether made by phone, online, or in person.

Q.  Am I able to change my CD rate more than once?
A.  No. This is a one-time change. You may only choose to change your rate once during the term of your CD. However, if you renew your CD at maturity, you will once again have one opportunity to change your rate.